印度的人英语口音怎么那么重啊! 自从hp把很多技术支持 转到印度之后,噩梦就开始了. 简直没法交流了, 不止是我,洋鬼子也觉得很无奈
hp 什么时候也变得这么贱, 非得outsource才能cut cost吗? 这些IT 公司算是完了, -xianwei(jeff) 2006-10-10
Please provide more details, I will talk with Mark. :-)
-judy_an(绿腰) 2006-10-10
估计跟mark 说也没有用, 说不定就是他的主意. Basically the call went like this
Hello, may I help you. Yes. What is your SAID number? ########### Thank you, please hold..................... What is your name? Kelly Cox OK, please hold............................................ Would you like me to create a new trouble ticket? Yes. OK, please hold...........................VERY LONG HOLD................... I'm sorry Mr. Cox, but we are having trouble creating a ticket, thank you for holding......... more hold................................... Would you like your ticket number? Yes. OK, please hold.............................. Now, can you tell us your trouble? Yes,.......... OK, please hold, I need to speak to my supervisor................LONG HOLD............... Mr. Cox, please call 800.HP support or log a problem on the HP support web page. This is a SHORT summary. When I called the 800 number he suggested I call, When they asked what hardware I was using they thought an rx2600 was a TV!!!!! -xianwei(jeff) 2006-10-10
估计跟mark 说也没有用, 说不定就是他的主意. Basically the call went like this
I promise I will forward your feedback to my uper level management line. Thank you for your choosing HP.
-judy_an(绿腰) 2006-10-10
我的笔记本电池只能坚持半小时了,从HP买块新的要$180,虽然我已经买了新的,你也给你上级反映一下吧。
-expertune(逸灌琴瘦) 2006-10-10
我LG非说你故意写的印度英文,在拿楼主开涮。
-tuantuan(油价跌破70) 2006-10-10
Oh, my friend, Please don't think in that way, It's hurt~~~
-judy_an(绿腰) 2006-10-10
早日归顺IBM才是你的出路,把客户的系统Migrate去IBM系统有大把的钱挣,哈哈哈哈。
-hut112(40VETTE) 2006-10-10
“IBM目前在印度拥有雇员3.9万人,与去年的2.3万人相比增长了70%……明年,IBM印度雇员数量将增加到5.5万人。因此,突破6万人是件很轻松的事情。届时,印度雇员数量将相当于IBM当前全球雇员的20%。”
http://www.chinaembassy.org.in/chn/zgbd/t240467.htm -pasu(InTheSky) 2006-10-10
-hut112(40VETTE) 2006-10-10
还狡辩,故意把it hurts说成it's hurt...
-tuantuan(油价跌破70) 2006-10-10
前两天,每天早上一点, 都被这些人CALL起来, 电话里":OH, my friend, I know it's hurt....", 我真是"怒从心中起,恶向胆边生"~~~
-judy_an(绿腰) 2006-10-10
前段时间我家同学也是苦等和印度同学打电话的时间,觉得这OUTSOURCING真是得不 偿失。
-wade(georgieporgie) 2006-10-10
我个人认为他们怎么吃下去的,得怎么吐出来.
-judy_an(绿腰) 2006-10-10
其实好多公司都意识到OUTSOURCING的问题了。
-wade(georgieporgie) 2006-10-10
说正经的,同学们不用急,多看几年就知道了,任何事情都有个过程,HP头头们也不是圣人,即使他们是,还有其他人要交待,很多事情要亲身经历过了才会明白。~~ 大家要少灌水努力提高自己才是王道。
-hut112(40VETTE) 2006-10-10
我不着急。不在IT行业,又是小公司,没有OUTSOURCING的问题:)
-wade(georgieporgie) 2006-10-10
我早就预见到了,就是没说,说了也没人听,因为我不是做IT的
-z24(LP的Durango) 2006-10-10
my brand new HP laptop's hard disk(60G) only lasted about 14 months, merely past the 1 year warranty period, and i have to buy a new one to replace it. Can you help me to get some compensation - a little better than nothing.
-3hohoho(hohoho) 2006-10-10
我的HP笔记本,硬盘坏两块了,才两年。不过我是3年保修,加上都是hitachi硬盘,我就不怪HP了
-expertune(逸灌琴瘦) 2006-10-10
mine is hitachi also but it came as OEM, so HP should have well tested and examined it anyway.
-3hohoho(hohoho) 2006-10-10
My Superdome always crashed at midnight!!!!!!! :)))))))))))))))
-saper(FAN for ORACLE) 2006-10-10
其实不止我一个人,其他的senior director也觉察到这个问题,正好看到computerweekly的一篇文章, 这样下去hp迟早会失去顾客
http://www.computerweekly.com/Articles/2006/10/10/219032/HP+users+voice+concerns+on+offshore+support+levels.htm -xianwei(jeff) 2006-10-10
-hut112(40VETTE) 2006-10-10
好像今年hp非常好,利润翻翻,把IBM,DELL逼得喘不过气来。
-iunknown(Internet) 2006-10-10
而且,他们的思维是发散式的, 就是散度。遇到问题,那才叫气人呢。
-feiwu(非吾) 2006-10-10
总之,人才在印度也是不便宜的,便宜的人工自然招不来熟练的人,哪怕是在印度。
-pasu(InTheSky) 2006-10-10
严厉支持搂主的观点
-binghongcha76(一只大猫) 2006-10-10
-hut112(40VETTE) 2006-10-10
-binghongcha76(一只大猫) 2006-10-10
9
-hut112(40VETTE) 2006-10-10
不怕你笑话, 很多HP的职位也OUTSOURCE到上海和大连(最近几年连续扩招),那里技术支持的口音可能更惨点,将就一下吧.
-drifters(toronto) 2006-10-10
想起我家同学哭等到晚上11点给上海的同仁打电话,一句话别人就把他打回来了“NO ENGLISH” :D
-wade(georgieporgie) 2006-10-10