印度的人英语口音怎么那么重啊! 自从hp把很多技术支持 转到印度之后,噩梦就开始了. 简直没法交流了, 不止是我,洋鬼子也觉得很无奈 hp 什么时候也变得这么贱, 非得outsource才能cut cost吗? 这些IT 公司算是完了, -xianwei(jeff) 2006-10-10Please provide more details, I will talk with Mark. :-) -judy_an(绿腰) 2006-10-10估计跟mark 说也没有用, 说不定就是他的主意. Basically the call went like this Hello, may I help you.
Yes.
What is your SAID number?
###########
Thank you, please hold.....................
What is your name?
Kelly Cox
OK, please hold............................................
Would you like me to create a new trouble ticket?
Yes.
OK, please hold...........................VERY LONG
HOLD...................
I'm sorry Mr. Cox, but we are having trouble creating a ticket, thank
you for holding.........
more hold...................................
Would you like your ticket number?
Yes.
OK, please hold..............................
Now, can you tell us your trouble?
Yes,..........
OK, please hold, I need to speak to my supervisor................LONG
HOLD...............
Mr. Cox, please call 800.HP support or log a problem on the HP support
web page.
This is a SHORT summary. When I called the 800 number he suggested I
call, When they asked what hardware I was using they thought an
rx2600 was a TV!!!!! -xianwei(jeff) 2006-10-10估计跟mark 说也没有用, 说不定就是他的主意. Basically the call went like thisI promise I will forward your feedback to my uper level management line. Thank you for your choosing HP. -judy_an(绿腰) 2006-10-10我的笔记本电池只能坚持半小时了，从HP买块新的要$180，虽然我已经买了新的，你也给你上级反映一下吧。 -expertune(逸灌琴瘦) 2006-10-10 -tuantuan(油价跌破70) 2006-10-10Oh, my friend, Please don't think in that way, It's hurt~~~ -judy_an(绿腰) 2006-10-10早日归顺IBM才是你的出路，把客户的系统Migrate去IBM系统有大把的钱挣，哈哈哈哈。 -hut112(40VETTE) 2006-10-10“IBM目前在印度拥有雇员3.9万人，与去年的2.3万人相比增长了70％……明年，IBM印度雇员数量将增加到5.5万人。因此，突破6万人是件很轻松的事情。届时，印度雇员数量将相当于IBM当前全球雇员的20％。” http://www.chinaembassy.org.in/chn/zgbd/t240467.htm -pasu(InTheSky) 2006-10-10 -hut112(40VETTE) 2006-10-10还狡辩，故意把it hurts说成it's hurt... -tuantuan(油价跌破70) 2006-10-10前两天,每天早上一点, 都被这些人CALL起来, 电话里":OH, my friend, I know it's hurt....", 我真是"怒从心中起,恶向胆边生"~~~ -judy_an(绿腰) 2006-10-10前段时间我家同学也是苦等和印度同学打电话的时间，觉得这OUTSOURCING真是得不
偿失。 -wade(georgieporgie) 2006-10-10 -judy_an(绿腰) 2006-10-10其实好多公司都意识到OUTSOURCING的问题了。 -wade(georgieporgie) 2006-10-10说正经的，同学们不用急，多看几年就知道了，任何事情都有个过程，HP头头们也不是圣人，即使他们是，还有其他人要交待，很多事情要亲身经历过了才会明白。～～ 大家要少灌水努力提高自己才是王道。 -hut112(40VETTE) 2006-10-10我不着急。不在IT行业，又是小公司，没有OUTSOURCING的问题：) -wade(georgieporgie) 2006-10-10我早就预见到了，就是没说，说了也没人听，因为我不是做IT的 -z24(LP的Durango) 2006-10-10my brand new HP laptop's hard disk(60G) only lasted about 14 months, merely past the 1 year warranty period, and i have to buy a new one to replace it. Can you help me to get some compensation - a little better than nothing. -3hohoho(hohoho) 2006-10-10我的HP笔记本，硬盘坏两块了，才两年。不过我是3年保修，加上都是hitachi硬盘，我就不怪HP了 -expertune(逸灌琴瘦) 2006-10-10mine is hitachi also but it came as OEM, so HP should have well tested and examined it anyway. -3hohoho(hohoho) 2006-10-10My Superdome always crashed at midnight!!!!!!! :))))))))))))))) -saper(FAN for ORACLE) 2006-10-10其实不止我一个人,其他的senior director也觉察到这个问题,正好看到computerweekly的一篇文章, 这样下去hp迟早会失去顾客 http://www.computerweekly.com/Articles/2006/10/10/219032/HP+users+voice+concerns+on+offshore+support+levels.htm -xianwei(jeff) 2006-10-10 -hut112(40VETTE) 2006-10-10好像今年hp非常好，利润翻翻，把IBM,DELL逼得喘不过气来。 -iunknown(Internet) 2006-10-10而且，他们的思维是发散式的， 就是散度。遇到问题，那才叫气人呢。 -feiwu(非吾) 2006-10-10总之，人才在印度也是不便宜的，便宜的人工自然招不来熟练的人，哪怕是在印度。 -pasu(InTheSky) 2006-10-10 -binghongcha76(一只大猫) 2006-10-10 -hut112(40VETTE) 2006-10-10 -binghongcha76(一只大猫) 2006-10-10 -hut112(40VETTE) 2006-10-10不怕你笑话, 很多HP的职位也OUTSOURCE到上海和大连(最近几年连续扩招),那里技术支持的口音可能更惨点,将就一下吧. -drifters(toronto) 2006-10-10想起我家同学哭等到晚上11点给上海的同仁打电话，一句话别人就把他打回来了“NO
ENGLISH” ：D -wade(georgieporgie) 2006-10-10